Patient Wayfinding – The National Guard’s Health Affairs (NGHA) in Saudi Arabia.

Announcement icon Our whitepaper on RTLS is out now! Click here to download .

Patient Wayfinding – The National Guard’s Health Affairs (NGHA) in Saudi Arabia.

PenguinIN announces the official launch of the Patient Wayfinding Dulani feature within the app of the National Guard’s Health Affairs (NGHA) in Saudi Arabia. This new addition aims to enhance the patient’s experience and reduce missed appointments, bringing a sense of satisfaction among patients and healthcare workers. 

Being part of the digital transformation journey for one of the largest medical cities in the MENA region fills PenguinIN with joy.

 

This comes as a sign of our commitment for the region and the Vision 2030,” expressed Ra’ed Nayfeh, PenguinIN’s Regional Business Development Director.

 

With more than 400,000 active users on the MNGHA Care App on both IOS and Android, the Dulani feature is a key addition and initial stats indicate just that.  This positive reception reflects the value it brings to healthcare accessibility in Saudi Arabia. 

The user-friendly Dulani feature empowers patients to take greater control of their healthcare journey. With its intuitive design and smart functionality, the Dulani feature ensures a hassle-free healthcare journey, and leaves patients more content with their overall experience. 

With the successful implementation of the “Dulani دلّني” service at NGHA Riyadh Campus, PenguinIN reaffirms its commitment to driving innovation in the healthcare industry. The technology represents a significant step towards digitizing healthcare services in Saudi Arabia and aligns with the nation’s vision of advancing its digital infrastructure.  

 

In conclusion, the launch of the Dulani feature marks an exciting milestone for PenguinIN. It signifies a significant step towards improved patient care and underscores PenguinIN’s dedication to transforming healthcare through innovative digital solutions. With optimism and eagerness, we look forward to the positive impact this advancement will have on healthcare accessibility and patient well-being in the region. 

 

About KAMC-RD:  

King Abdulaziz Medical City in Riyadh (KAMC-RD) is renowned as one of Saudi Arabia’s most comprehensive healthcare medical cities. 

Learn more: NGHA website | Dulani App 

 

About our Partners, Cloud Solutions –  

Cloud Solutions stands as a prominent IT services provider with over 15 years of expertise catering to the demands of both public and private sectors in Saudi Arabia. 

Learn more: Cloud Solutions website 

 

About PenguinIN:  

PenguinIN is an Indoor Positioning solutions provider dedicated to transforming living and working spaces through digital innovation. With a focus on cutting-edge technologies and user-centric design, PenguinIN delivers solutions that empower organizations and enhance user experiences. 

Learn more about our PenNav technology 

Request a free consultation today and email us at: [email protected]  

CBAHI – Focus Areas and Solutions

 

CBAHI – Focus Areas and Solutions

Under the tight monitoring of the Central Board for Accreditation of Healthcare Institutes (CBAHI), Saudi Arabia is transforming and revolutionizing the healthcare standards across all medical and healthcare institutes to ensure alignment with the 2030 vision of the kingdom.

In the following article, we reflect on certain aspects of the CBAHI standards, and how PenguinIN can support you with not only complying but leveraging top-notch technology advancements to be ahead in your healthcare institute’s offerings quality and operational excellence.

 

Executive Roles & Duties:

The following criteria have been identified as KPIs for execs to focus on:

  • Ensuring the provision of medicines, equipment and the entire supply chain for the facility
  • Collaborating with all departments to elevate the quality of the facility’s work & environment
  • Constantly monitoring and evaluating the state of the facility building
  • Reducing the waste of the institute’s medical resources

Today’s technology help execs by automating monitoring and reporting on different aspects of their facilities and workforce. Being informed will help in better decision-making and response times. Whether it is to determine asset utilization, attendance compliance, facility upkeep or practitioner response time, collected allows execs to build ROI-driven decision-making. PenguinIN has the tools to help execs make informed decisions.

 

Infection control and Hand Hygiene:

Once again, CBAHI is bringing the attention of operators on the issue of hand hygiene by requiring

  • A multidisciplinary committee that provides oversight of the infection prevention and control program
  • Putting in place sterilization, disinfection and hand cleaning compliance procedures
  • Proper use of equipment and supplies to prevent infections and provide them adequately

The issue of hand hygiene has undoubtedly become central to any infection control program.
“A key use case that has tangible ROI is hand hygiene compliance. Being able to know who went where and when are keys to ensuring that compliance rules are adhered to”

Dr Mohammed Smadi, CEO of PenguinIN.

 

Through original research and strategic partnerships, PenguinIN has arrived at a cost-effective solution that is applicable to the retrofit scenario where existing dispenser can be upgraded to offer hand hygiene compliance at individual and ward levels.  Additional benefits include automating the workflow around dispenser replenishment and utilization.

 

Patient Experience & Safety:

Patient centricity is a key element in CBAHI.  Two key pillars are safety and experience. Putting what might be taken for granted in writing, CBAHI has highlighted the following points as drivers for patient safety:

  • The hospital must have a process to prevent wrong patients, wrong sites & and wrong surgery/procedure
  • The hospital has a process to ensure the correct identification of patients
  • Adding a layer of compliance and traceability reduces unintentional errors. PenguinIN allows for tracking patients and staff to schedule and physical areas to ensure that the entire flow and interactivity are captured in real-time and for historical review.

 

To improve patient experience, CHABI has required clear access and egress wayfinding for authorized hospital staff and availing wayfinding boards and enquiry points at entrances.

PenguinIN offers digital wayfinding with a customizable directory listing that is easy to upgrade in multiple languages with options to push infotainment messages which may be related to a particular patient (e.g. while waiting) or department.  In addition to offering a noticeable improvement in the patient experience, such solutions result in a meaningful reduction in missed appointments as well and can be tied with a patient reminder solution.

 

Medical Assets Supply & Tracking:

  • Provision of medical supplies by the healthcare facility management
  • Storing and stocking of medical supplies & equipment according to factory conditions & instructions
  • Regular inspection procedures from the healthcare facility management
  • Ensure the protection of medical supplies from theft or damage
  • Disposal of damaged & expired supplies
  • Reduce the waste of healthcare facility resources

 

Effective medical asset tracking and management are crucial for ensuring patient safety, reducing costs, complying with legal regulations, and improving the quality of patient care in the healthcare setting, hence, PenguinIN has special R&D activities on the family products of “PenTrack”, providing not only pin-point location of assets proximity of things but extends to featuring advanced AI Indoor analytics of data, defined business rules and trigger actions based on automatic detection of these specific conditions.

 

Dental Clinics standards updates:

  • The facility must activate the staff health and safety program
  • Immediate and consistent sanitation for doctors, nurses & medical equipment

Solutions developed by PenguinIN, including Duress Call solutions that ensure medical staff safety and security, and medical equipment asset tracking and monitoring are among our top-rated solutions, with solutions implementation ease, utilizing existing Wi-Fi network, and or using simple on-premises BLE/Bluetooth based solution.

 

Enhancing Operational Readiness

 

  • Neonatal tracking system (to protect against abduction)
  • Tracking the sterilization of medical equipment
  • Nurse tracking to support nurse calling systems and nurse safety
  • Equipment dwell times in dirty and clean rooms
  • System to support facility managers in tracking and scheduling maintenance for medical equipment

These are interesting technology evolution times, and PenguinIN is proud to be working with healthcare providers in Saudi Arabia to address these challenges.

To learn more about how PenguinIN can help your facility, reach out today at [email protected]

 

About PenguinIN 

PenguinIN is a leading indoor positioning and IoT use cases provider, headquartered in Irvine, California, with a regional office in Dubai. The company creates digital parallels for physical spaces to optimize day-to-day processes and create unique experiences for visitors and operators. PenguinIN leverages all available radio and sensor information to provide state-of-the-art indoor positioning information to build ROI-driven use cases, with solutions that have already been proven successful in some of the world’s most challenging environments.

About CBAHI
The Saudi Central Board for Accreditation of Healthcare Institutions (CBAHI) is the official agency authorized to grant accreditation certificates to all governmental and private healthcare facilities operating today in Saudi Arabia. CBAHI has emerged from the Saudi Health Council as a non-profit organization. The principal function of CBAHI is to set the healthcare quality and patient safety standards against which all healthcare facilities are evaluated for evidence of compliance.

 

(*) References:

  • Close QM.18, ESR Book, National Essential Safety Requirements by CBAHI.
  • Close QM.17, ESR Book, National Essential Safety Requirements by CBAHI.
  • Close IPC.4, ESR Book, National Essential Safety Requirements by CBAHI.
  • Twitter Official Account Announcements by CBAHI:
    https://twitter.com/Cbahi_SA

 

 

CBAHI – A Saudi Approach to Improved Healthcare

CBAHI – A Saudi Approach to Improved Healthcare

 

Saudi Arabia is transforming its healthcare sector through privatization under tight monitoring by the Saudi Central Board for Accreditation of Healthcare Institutes (CBAHI).

CBAHI aims to improve the patient, staff and visitor safety, service level and experience offered by all accredited institutes in the Kingdom. Additionally, it mandates the availability of tools to report errors during the service offering process.

PenguinIN has been refining its solutions to offer healthcare facilities solutions that help satisfy such accreditation requirements. Our solutions address:

 Preventing and Reporting Medical Errors and Improving Safety:

 Ensuring that surgery is always done at the right place

  • Giving a newborn to the correct parents
  • Newborn safety using electronic tagging immediately from birth
  • Ensuring compliance with infection control

 

Improving Patient Experience:

 Offering external and internal wayfinding signage to assist in wayfinding. This includes a navigate from home to clinic feature

  • Clear access and egress wayfinding for authorized hospital staff
  • Availability of wayfinding boards and enquiry points at entrances

 

Enhancing Operational Readiness:

  • Neonatal tracking system (to protect against abduction)
  • Tracking the sterilization of medical equipment
  • Nurse tracking to support nurse calling systems and nurse safety
  • Equipment dwell times in dirty and clean rooms
  • System to support facility managers in tracking and scheduling maintenance for medical equipment

These are interesting times and PenguinIN is proud to be working with healthcare providers in Saudi Arabia to address these challenges.
To learn more about how PenguinIN can help your facility, please send us an email to [email protected]