7 Ways RTLS Improves Healthcare with Application Interoperability

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7 Ways RTLS Improves Healthcare with Application Interoperability

As the healthcare sector is continuously adopting new technologies to improve care, a careful examination of the effectiveness of digital advancements becomes imperative. Amid this review, the convergence of Real-Time Location Systems (RTLS), automation and application interoperability emerges as a transformative influence, redefining the operational landscape of healthcare facilities.


What is Interoperability in healthcare?

In healthcare, interoperability denotes the capacity of diverse information technology systems and software applications to communicate, exchange data, and utilize the

shared information efficiently. This involves the seamless sharing of health information among various healthcare systems, encompassing electronic health record (EHR) systems, medical devices, and other health information technologies.


The integration of location services

The incorporation of location, status and sensory data into existing technological frameworks is key for achieving improved operations in the healthcare sector. This integration serves as a central requirement, facilitating the efficient coordination of diverse components within the system. By strategically merging location data with pre-existing technological investments, healthcare facilities can optimize operational processes and enhance the experience of caregivers and patients.


With this foundational understanding, let’s delve into the pivotal role that RTLS plays within this framework. We will highlight the top 7 aspects of RTLS that affirm its significance within the broader context of interoperability and its transformative impact on healthcare operations.


1. Unified Integration Standards

The RTLS system should smoothly sync with and enhance the current technologies and IT infrastructure in healthcare settings. It ought to seamlessly meld into the existing IT framework, creating a fluid and engaging partnership with other technological components used in the healthcare facility. This ensures a seamless exchange of information among diverse healthcare systems, streamlining the often-tricky process of integrating data in healthcare environments


2. User-Friendly Adoption

Streamlining workflows becomes more than a convenience when RTLS applications can prioritize user-friendly features to accelerate adoption. By minimizing training periods and creating an environment favorable to technology acceptance, healthcare staff can efficiently incorporate RTLS into their routines, leading to increased productivity and satisfaction.


3. Resource Optimization

Beyond its location tracking capabilities, an effective RTLS solution addresses the challenge of resource optimization. By providing insights into asset utilization, staff allocation, and equipment availability, healthcare facilities can minimize unnecessary expenses, ensuring a more efficient allocation of resources.


4. Real-Time Patient Data Access

The automatic integration of location data with Electronic Health Records (EHR) is likely the most critical of all. This integration empowers healthcare providers with timely and accurate information, enabling them to make informed decisions promptly. By bridging the gap between RTLS and EHR, this approach enhances patient care and significantly contributes to more efficient and effective healthcare delivery. This advanced integration can also automatically populate billing and coding needs natively, saving administrative time and ensuring invoicing is accurate.


5. Facilitated Communication

Integrating functionalities such as nurse call systems and staff duress alerts with the RTLS network adds an additional layer of communication efficiency. This ensures that healthcare staff can promptly respond to patient needs or emergencies, further enhancing the overall responsiveness and effectiveness of healthcare delivery.

One study ¹ had showed that the majority of a nurse’s time, specifically 38.6% (equivalent to 214.2 minutes), was observed to be spent at the nurse station, with less than one-third (171 minutes) allocated in the patient room. This highlights an opportunity for RTLS to play a crucial role in optimizing a nurse’s time, redirecting their efforts towards more valuable actions.


6. Proactive Security Measures

In healthcare settings, RTLS systems should make security a top priority. They safeguard both staff and patient information, keep tabs on activities, and offer administrators improved visibility. This enhanced visibility empowers administrators to take proactive measures, ensuring comprehensive safety and adherence to data protection standards.


7. Strategic Investment

Viewing RTLS solutions as strategic investments involves aligning them with the long-term vision and goals of healthcare facilities. Beyond immediate gains, this approach considers the scalability, adaptability, and future-proofing of the technology, ensuring that the investment continues to add value as the healthcare landscape evolves.



Technology Talks: BLE 5.1 for Simplicity and Affordability

At the core of the user-friendly and cost-effective nature of RTLS applications lies Bluetooth Low Energy 5.1 (BLE). This technology not only guarantees technical robustness but also ensures compatibility with ease. BLE 5.1, with its array of versatile tags, minimal power consumption, and extensive compatibility, serves as the foundational element enabling RTLS applications to seamlessly integrate into healthcare settings. This harmonious integration is a testament to the interoperability facilitated by BLE 5.1, providing both technical excellence and adaptability within the healthcare environment.

SEE ALSO: https://penguinin.com/ultra-wideband-uwb-vs-bluetooth-low-energy-ble-5-1/



Penguin Location Service ™

In the realm of healthcare, the thoughtful application of real-time location tracking can make a significant impact on staff and patient safety, as well as operational efficiency. This is where Penguin steps into space, offering a thoughtful approach to healthcare. PenTrack, a family of products, is caringly designed to provide not just prompt but also cost-effective results. We offer the necessary hardware along with our advanced AI-powered location engine, ensuring efficiency and precision. Our solutions seamlessly integrate into physical and software environments with minimal disruption, aligning perfectly with diverse settings.


Discover the thoughtful future of healthcare with Penguin. Book your free consultation today: [email protected]



1. Hendrick A, Chow M, Skierczynski B, and Lu Z. A 36-Hospital Time and Motion Study: How Do Medical-Surgical Nurses Spend Their Time? The Permanente Journal. 2008;12(3):25–34.


Patient Wayfinding – The National Guard’s Health Affairs (NGHA) in Saudi Arabia.

PenguinIN announces the official launch of the Patient Wayfinding Dulani feature within the app of the National Guard’s Health Affairs (NGHA) in Saudi Arabia. This new addition aims to enhance the patient’s experience and reduce missed appointments, bringing a sense of satisfaction among patients and healthcare workers. 

Being part of the digital transformation journey for one of the largest medical cities in the MENA region fills PenguinIN with joy.


This comes as a sign of our commitment for the region and the Vision 2030,” expressed Ra’ed Nayfeh, PenguinIN’s Regional Business Development Director.


With more than 400,000 active users on the MNGHA Care App on both IOS and Android, the Dulani feature is a key addition and initial stats indicate just that.  This positive reception reflects the value it brings to healthcare accessibility in Saudi Arabia. 

The user-friendly Dulani feature empowers patients to take greater control of their healthcare journey. With its intuitive design and smart functionality, the Dulani feature ensures a hassle-free healthcare journey, and leaves patients more content with their overall experience. 

With the successful implementation of the “Dulani دلّني” service at NGHA Riyadh Campus, PenguinIN reaffirms its commitment to driving innovation in the healthcare industry. The technology represents a significant step towards digitizing healthcare services in Saudi Arabia and aligns with the nation’s vision of advancing its digital infrastructure.  


In conclusion, the launch of the Dulani feature marks an exciting milestone for PenguinIN. It signifies a significant step towards improved patient care and underscores PenguinIN’s dedication to transforming healthcare through innovative digital solutions. With optimism and eagerness, we look forward to the positive impact this advancement will have on healthcare accessibility and patient well-being in the region. 


About KAMC-RD:  

King Abdulaziz Medical City in Riyadh (KAMC-RD) is renowned as one of Saudi Arabia’s most comprehensive healthcare medical cities. 

Learn more: NGHA website | Dulani App 


About our Partners, Cloud Solutions –  

Cloud Solutions stands as a prominent IT services provider with over 15 years of expertise catering to the demands of both public and private sectors in Saudi Arabia. 

Learn more: Cloud Solutions website 


About PenguinIN:  

PenguinIN is an Indoor Positioning solutions provider dedicated to transforming living and working spaces through digital innovation. With a focus on cutting-edge technologies and user-centric design, PenguinIN delivers solutions that empower organizations and enhance user experiences. 

Learn more about our PenNav technology 

Request a free consultation today and email us at: [email protected]  

The Impact of Real-Time Location Systems (RTLS) on Emergency Department Operations

Efficiently managing emergency department (ED) wait-time is a global healthcare challenge. Statistics reveal the extent of the issue: In the US approximately 78.3% of all patients and 66.9% of those needing immediate attention within one hour are seen by a physician within the recommended time frame in the median ED. Furthermore, only 30.5% of EDs manage to consistently meet triage targets for over 90% of their patients, with a mere 13.8% achieving this benchmark for patients triaged for a one-hour window. [1]

These delays could have profound consequences, affecting patient outcomes, hospital reputation, and financial viability. However, PenguinIN offers an innovative solution: Real-Time Location Systems (RTLS), PenTrack.

RTLS technology optimizes resource allocation, streamlines patient pathways, and improves operational efficiency, enhancing ED management to help hospitals not only meet but exceed triage and admission targets while simultaneously boosting their bottom line.

Here is what RTLS Solutions offer to hospitals, resolving ED problems and enhancing patient experience:

1. Enhanced Patient Flow: Optimizing Processes

RTLS offers precise patient tracking within the ED, minimizing bottlenecks and reducing wait times, thereby streamlining patient flow.

2. Reduced Patient Length of Stay (LOS): Faster Care Delivery

Through streamlined processes and timely care, RTLS contributes to shorter patient LOS, enabling quicker bed turnover and increased ED capacity.

3. Resource Allocation: Efficient Utilization

Real-time monitoring of staff, equipment, and patient locations through RTLS ensures the efficient allocation of resources, preventing overstaffing and optimizing resource usage.

4. Improved Patient Satisfaction: Elevating the Experience

Enhanced ED efficiency, facilitated by RTLS, fosters patient satisfaction, fostering trust and loyalty among patients.

5. Billing Accuracy: Precise Financial Transactions

Accurate tracking of patient movements and treatments via RTLS ensures precise billing, reducing the risk of revenue loss due to errors.

6. Data-Driven Decision Making: Informed Optimization

RTLS generates valuable data for analysis, allowing hospitals to make informed decisions, optimize processes, and improve patient care.

7. Reduced Diversions: Efficient Patient Management

Effective patient flow management with RTLS reduces the need for diversions during peak times, ensuring continuous ED operation and revenue generation.

8. Improved Compliance and Documentation: Meeting Standards

RTLS enhances compliance with regulatory requirements and documentation standards, reducing the risk of penalties and revenue loss due to non-compliance.

9. Enhanced Emergency Medical Services (EMS) Coordination: Seamless Transitions

RTLS facilitates improved coordination with EMS providers, leading to faster patient transfers and better communication, ultimately optimizing ED resource utilization.


In the healthcare domain, RTLS stands as a valuable tool, streamlining ED operations and improving patient care. While the benefits are evident, successful implementation requires careful planning and tailored monitoring to align with each hospital’s unique needs and objectives.


To learn more about our services for Healthcare, visit: https://penguinin.com/industries/healthcare-facilities
Request a call with us to know more at: [email protected]

1 Source: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2830619/

Why & How Do Patients Choose a Hospital?

Why & How do Patients Choose a hospital?

Here’s a question for you: can you influence the patients’ choice of which hospital they attend to?

With the easily accessible medical and facility information online, patients are now more educated and informed about their choices and decisions. A 2017 UK study [1] has shown that convenient location continued to be a major influencing factor over hospital choice; however, other – perhaps less obvious – factors such as the number of beds and even parking spots are being viewed as a proxy for the level of service a hospital is likely to provide.

Information availability and patient freedom over healthcare provider choice drive private and public sectors to deliver a better overall patient experience. Albeit exciting from a patient perspective, it is challenging for operators to (1) identify areas of improvement which are rapidly and continuously evolving and (2) innovative and cost-effective ways to address these areas.

Creating key performance indicators (KPIs) for metrics that impact patient satisfaction and the corresponding tools to measure these KPIs should be a collaborative effort between the different departments. For example, IT managers who historically were responsible for the network and PC upkeep in hospitals, are now being asked to look after mobile applications and infrastructure specifically used to improve the patient experience.

In a 2018 survey [2] covering 1,000 healthcare consumers, it was found that the difficulty in finding one’s way around the hospital was worse of a challenge than poor communications from the doctor.  A solution addressing wayfinding within a hospital can span facility, IT, and patient experience departments.

In a Harvard Business Review article [3], it was shown that even though the average charge for an outpatient emergency room trip was $1,900 in 2016 (twice the average monthly rent for Americans), Patients who arrived at EDs with broken bones waited a painful 54 minutes, on average, before receiving any pain medication! The authors argue that hospitals’ waiting times should be measured and benchmarked against the national average waiting time. Hospitals that exhibit shorter waiting times than the average should be financially rewarded, while underperforming hospitals should be penalized. Such an initiative would involve finance, staff, legal, and patient advocacy teams.

It is our opinion that factors impacting the choice of healthcare provider are evolving in the digital era. Identifying and measuring KPIs is a cross-functional team effort with the ultimate objective of improving the overall patient experience and outcome.

PenguinIN is a healthcare digital transformation solution provider with patient experience solutions including PenNav: a best-in-class indoor wayfinding solution and PenTrack: a solution for asset and people tracking. Through analytics and business rules, PenguinIN works with facility managers, IT managers and patient experience directors to identify and resolve pain points in healthcare settings.

To learn more about what can help you achieve a better patient experience, or to share more thoughts, please reach out to us at [email protected]


[1] Patient choice modelling: how do patients choose their hospitals?  Available on: https://pubmed.ncbi.nlm.nih.gov/28401405/
[2] 2018 Hospital Patient Survey Conducted by Scorpion.Co. Available on: https://www.scorpion.co/hospitals/expert-tips/intelligence/hospital-patient-survey-how-do-patients-choose-t/
[3] Harvard Business Review: To Reduce Emergency Room Wait Times, Tie Them to Payments by Nicos Savva and Tolga Tezcan. Available on: https://hbr.org/2019/02/to-reduce-emergency-room-wait-times-tie-them-to-payments