CBAHI – A Saudi Approach to Improved Healthcare

Posted on October 6, 2022November 4, 2025 by Issam AK

CBAHI – A Saudi Approach to Improved Healthcare Through Smart Technology

Saudi Arabia is transforming its healthcare sector through privatization. Moreover, this transformation occurs under tight monitoring by the Saudi Central Board for Accreditation of Healthcare Institutes (CBAHI).

CBAHI aims to improve the patient, staff and visitor safety, service level and experience offered by all accredited institutes in the Kingdom. Additionally, it mandates the availability of tools to report errors during the service offering process.

Penguin’s CBAHI Compliance Solutions

Penguin has been refining its solutions to offer healthcare facilities tools that help satisfy such CBAHI accreditation requirements. Our solutions address key areas:

Preventing and Reporting Medical Errors and Improving Safety:

Ensuring that surgery is always done at the right place
Moreover, giving a newborn to the correct parents
Newborn safety using electronic tagging immediately from birth
Furthermore, ensuring compliance with infection control standards

Improving Patient Experience:

Offering external and internal wayfinding signage to assist in navigation
Additionally, this includes a navigate from home to clinic feature
Clear access and egress wayfinding for authorized hospital staff
Furthermore, availability of wayfinding boards and enquiry points at entrances

Enhancing Operational Readiness:

Neonatal tracking system to protect against abduction
Moreover, tracking the sterilization of medical equipment
Nurse tracking to support nurse calling systems and nurse safety
Additionally, equipment dwell times in dirty and clean rooms
Furthermore, system to support facility managers in tracking and scheduling maintenance for medical equipment

Supporting CBAHI Standards in Saudi Healthcare

These are interesting times. Moreover, Penguin is proud to be working with healthcare providers in Saudi Arabia to address these CBAHI compliance challenges.

To learn more about how Penguin can help your facility meet CBAHI accreditation standards, please send us an email to [email protected]

Advanced Nurse Duress Solution

Posted on May 29, 2022October 28, 2025 by Issam AK

How Can Our Advanced Nurse Duress Solution Help Create a Safer Healthcare Workplace?

Due to incidents against nurses and frontline workers in the health sector, government authorities immediately responded to secure a safer work environment by initiating dedicated workplace violence prevention laws to address any abusive and violent behavior by patients or guests against medical staff, which was commendable. Such incidents are shocking particularly to the nursing community causing mental and psychological stress that they can do without, highlighting the urgent need for a comprehensive nurse duress solution.

As the frontline healthcare workers who are always putting us first in a time of need, we owe it to them to try and put nurse safety systems and protective solutions in place to prevent such incidents from happening again.

The question is: is there a simple yet effective nurse duress solution that can address this need specifically, and actually prevent any violent threats from escalating?

The answer is, yes; our RTLS Nurse Duress Solution – with just a press of a button – provides accurate real-time location information and easy-to-access duress buttons located directly on staff badges, allowing healthcare professionals to signal for help immediately from wherever they are. The location of the tag is also tracked to provide security personnel the exact location of the nurse when our nurse duress solution is activated, ensuring rapid emergency response.

Such a simple yet creative nurse duress solution that does not interfere with the workflow in a hospital may provide nurses with an additional sense of safety and show them that healthcare sector leaders do indeed care about implementing effective nurse safety systems.

To learn more about how Penguin’s comprehensive can help healthcare staff and secure a safer environment for frontline healthcare workers, please reach out to [email protected].

Why & How Do Patients Choose a Hospital?

Posted on May 19, 2022February 23, 2024 by Issam AK

Why & How do Patients Choose a hospital?

Here’s a question for you: can you influence the patients’ choice of which hospital they attend to?

With the easily accessible medical and facility information online, patients are now more educated and informed about their choices and decisions. A 2017 UK study [1] has shown that convenient location continued to be a major influencing factor over hospital choice; however, other – perhaps less obvious – factors such as the number of beds and even parking spots are being viewed as a proxy for the level of service a hospital is likely to provide.

Information availability and patient freedom over healthcare provider choice drive private and public sectors to deliver a better overall patient experience. Albeit exciting from a patient perspective, it is challenging for operators to (1) identify areas of improvement which are rapidly and continuously evolving and (2) innovative and cost-effective ways to address these areas.

Creating key performance indicators (KPIs) for metrics that impact patient satisfaction and the corresponding tools to measure these KPIs should be a collaborative effort between the different departments. For example, IT managers who historically were responsible for the network and PC upkeep in hospitals, are now being asked to look after mobile applications and infrastructure specifically used to improve the patient experience.

In a 2018 survey [2] covering 1,000 healthcare consumers, it was found that the difficulty in finding one’s way around the hospital was worse of a challenge than poor communications from the doctor. A solution addressing wayfinding within a hospital can span facility, IT, and patient experience departments.

In a Harvard Business Review article [3], it was shown that even though the average charge for an outpatient emergency room trip was $1,900 in 2016 (twice the average monthly rent for Americans), Patients who arrived at EDs with broken bones waited a painful 54 minutes, on average, before receiving any pain medication! The authors argue that hospitals’ waiting times should be measured and benchmarked against the national average waiting time. Hospitals that exhibit shorter waiting times than the average should be financially rewarded, while underperforming hospitals should be penalized. Such an initiative would involve finance, staff, legal, and patient advocacy teams.

It is our opinion that factors impacting the choice of healthcare provider are evolving in the digital era. Identifying and measuring KPIs is a cross-functional team effort with the ultimate objective of improving the overall patient experience and outcome.

PenguinIN is a healthcare digital transformation solution provider with patient experience solutions including PenNav: a best-in-class indoor wayfinding solution and PenTrack: a solution for asset and people tracking. Through analytics and business rules, PenguinIN works with facility managers, IT managers and patient experience directors to identify and resolve pain points in healthcare settings.

To learn more about what can help you achieve a better patient experience, or to share more thoughts, please reach out to us at [email protected]

[1] Patient choice modelling: how do patients choose their hospitals? Available on: https://pubmed.ncbi.nlm.nih.gov/28401405/

[2] 2018 Hospital Patient Survey Conducted by Scorpion.Co. Available on: https://www.scorpion.co/hospitals/expert-tips/intelligence/hospital-patient-survey-how-do-patients-choose-t/

[3] Harvard Business Review: To Reduce Emergency Room Wait Times, Tie Them to Payments by Nicos Savva and Tolga Tezcan. Available on: https://hbr.org/2019/02/to-reduce-emergency-room-wait-times-tie-them-to-payments

Home Quarantine Compliance Solution

Posted on June 17, 2020October 29, 2025 by Flora Kawohl

COVID-19 Home Quarantine Compliance: Advanced Indoor Positioning Technology for Pandemic Response

The COVID-19 pandemic took the world by surprise. As a result, many governments found themselves poorly equipped to deal with this dynamic global public health emergency. Although home-based quarantine is a cost-effective containment strategy and infection control measure when applied correctly, a key limitation remains: compliance monitoring and effective quarantine enforcement for pandemic containment.

Penguin Location Services Home Quarantine Solution: Indoor Positioning Innovation

At Penguin Location Services, we applied our patent-pending indoor positioning technology to build a complete home quarantine compliance solution. Furthermore, our innovative indoor positioning system addresses the critical need for reliable quarantine monitoring during the coronavirus pandemic.

How Our Indoor Positioning Quarantine Monitoring System Works

Our quarantine compliance solution uses advanced indoor positioning technology through a special bracelet paired to an app on the patient’s mobile phone. Moreover, this indoor positioning system ensures that the patient stays inside the quarantine area for the entire quarantine time.

Technology Provides:

Real-time indoor positioning for quarantined people
Automated compliance tracking throughout the quarantine period using indoor positioning sensors
Additionally, seamless integration with existing healthcare monitoring systems
Cost-effective option to facility-based quarantine powered by indoor positioning infrastructure

Key Features of Our COVID-19 Indoor Positioning Quarantine Technology

Modular and Flexible Indoor Positioning Setup

“It is highly modular and can be adopted in bits and pieces to fit the needs of the client,” said Raed Nayfeh, Penguin Location Services’ Regional Sales Manager. “Furthermore, we have already been working with some of the regional governments and are very excited to be part of large-scale rollouts today.”

Advanced Indoor Positioning Detection Abilities

“Key features of our solution are the detection – in real-time – of the bracelet status (worn vs. taken-off), secure indoor positioning location tracking, automated rule-breaking detection, and seamless onboarding,” said Mai Aqel, Product Manager at Penguin Location Services.

Complete Quarantine Compliance Reporting Through Indoor Positioning

The reporting tool offers a compliance score showing the level of compliance of quarantined people to COVID-19 rules. In addition, this indoor positioning-based compliance score guides healthcare teams in the field by offering:

Real-time compliance monitoring for quarantined patients via indoor positioning data
Automated alerts for possible quarantine breaks detected through indoor positioning sensors
Moreover, complete analytics for public health decision-making based on indoor positioning insights
Streamlined workflow handling for healthcare managers

Benefits for Government and Healthcare Organizations

Cost-Effective Pandemic Response with Indoor Positioning

Reduces need for facility-based quarantine centers through accurate indoor positioning
Furthermore, enables large-scale quarantine monitoring with minimal resources using indoor positioning infrastructure
Supports government pandemic response plans with reliable indoor positioning technology

Better Public Health Safety Through Indoor Positioning

Real-time monitoring ensures quarantine compliance via continuous indoor positioning tracking
Additionally, automated detection prevents possible community spread using indoor positioning alerts
Complete reporting supports contact tracing efforts with indoor positioning data analytics

Scalable Indoor Positioning Setup

Modular indoor positioning design allows for phased rollout
Also, adaptable indoor positioning solution for different government needs and rules
Suitable for large-scale population monitoring during pandemics through scalable indoor positioning networks

Proven Indoor Positioning Technology for COVID-19 Response

Penguin Location Services’ indoor positioning technology has been successfully rolled out working with regional governments. Consequently, this demonstrates our ability to support large-scale pandemic response efforts. Our indoor positioning-powered quarantine compliance solution represents a critical tool in the fight against COVID-19 community spread.

Contact Penguin Location Services for Indoor Positioning Quarantine Solutions

To learn more about our COVID-19 quarantine compliance technology powered by advanced indoor positioning and how it can support your organization’s pandemic response efforts, please contact us today. Alternatively, share your needs with our team.

Our indoor positioning-based home quarantine monitoring solution provides the reliability, scalability, and compliance tracking that governments and healthcare organizations need during the ongoing coronavirus pandemic.

**Transform your pandemic response with cutting-edge indoor positioning technology from Penguin Location Services.

COVID -19 and Traceability Solutions

Posted on March 16, 2020September 8, 2025 by Jumana Shrouf

COVID-19 Healthcare Response: RTLS Solutions for Contact Tracing and Hand Hygiene Monitoring

The World Health Organization (WHO) has declared the 2019–20 coronavirus outbreak a pandemic and a Public Health Emergency of International Concern (PHEIC). In the absence of a vaccine or specific antiviral treatment, maintaining good hand hygiene and limiting contact with other people continue to be the most recommended course of action to be taken by the general public.

Penguin Location Services RTLS: Essential Tools for COVID-19 Response

Penguin Location Services real-time location system (RTLS) provides valuable tools to ensure comprehensive pandemic response capabilities for healthcare facilities and organizations. Our advanced RTLS technology delivers:

COVID-19 Contact Tracing Solutions

Contact traceability between patients, visitors, staff and medical equipment
Automated contact tracing documentation for infection control protocols
Real-time tracking capabilities essential for pandemic response

Hand Hygiene Compliance Monitoring

Hand hygiene compliance monitoring systems integrated with RTLS technology
Automated tracking to ensure adherence to WHO-recommended hygiene protocols
Real-time compliance data to support infection prevention measures during COVID-19

Healthcare Asset and People Tracking

Comprehensive tracking of assets and people throughout healthcare facilities
Visitor management systems for enhanced safety during pandemic conditions
Real-time location monitoring for patients, staff, and essential medical equipment

Wi-Fi Infrastructure Integration for Healthcare RTLS

Penguin Location Services can integrate with existing Wi-Fi infrastructure including:

Cisco wireless networks
Meraki systems
Ruckus wireless infrastructure
MIST AI-driven networks

This integration capability provides a form of traceability and visibility which otherwise may not be available to healthcare facilities responding to COVID-19 challenges.

Why RTLS is Critical During COVID-19

During the coronavirus pandemic, healthcare facilities need immediate access to:

Real-time contact tracing capabilities for rapid outbreak response
Automated hand hygiene monitoring to ensure compliance with safety protocols
Comprehensive asset tracking to optimize resource allocation during critical shortages
Visitor management systems to control facility access and maintain safety

Supporting Healthcare Heroes During COVID-19

Penguin Location Services’ healthcare RTLS solutions provide the essential tools that healthcare workers need to maintain safety protocols while delivering critical care during the pandemic. Our technology enables healthcare facilities to:

Respond quickly to potential COVID-19 exposures through automated contact tracing
Maintain rigorous hand hygiene standards with real-time monitoring
Optimize workflow efficiency during high-demand periods
Ensure comprehensive visibility into facility operations

Penguin Location Services wishes everyone the best. Stay safe!

Retail Asset Tracking with RTLS: Complete Warehouse Management Systems Guide

Posted on January 14, 2020September 15, 2025 by Jumana Shrouf

Retail operations management and warehouse management systems concern all aspects of keeping a store functioning well. In this blog post, we present Penguin applications of real-time asset tracking systems (RTLS) in retail operations management.

Physical Space:

A content management system can be used to upload maps (e.g. warehouse management systems), define interactive zones and aisles on these maps, create routes, and enter information related to each zone/aisle. Per-aisle information may also be integrated with retail inventory management databases. This retail technology solution is expected to simplify the onboarding of employees who can search for and locate items digitally through asset management software. ROI is built on reduced training costs and lost search time with warehouse asset tracking optimization.

Staff Administration:

Real-time asset tracking can automate attendance taking (in/out of the store) and staff presence checking against assigned zones. At Penguin, we refer to this as zone-based warehouse tracking systems. Tracking staff for attendance and presence purposes requires a tag or can be done using employee phone with the ability to request on-phone fingerprinting as a second-factor authentication for store operations management.

Business rules can be leveraged to notify/alert supervisors of absent staff or those who are outside their designated zones through asset management software. The ROI for this retail technology solution is derived from higher compliance and better efficiency. In scenarios where privacy is a concern, management can review the analytics based on aggregate trends using warehouse management systems.

Equipment Administration:

Penguin retail asset tracking can track anything that is bulky, moves, and is of significant value. For example, forklift warehouse asset tracking and wayfinding (usually done on a tablet mounted on the forklift) with the ability to fence off floor areas during un/loading events from the content management system. These fenced off areas will be automatically reflected in the suggested routes given to the forklift driver when moving inside the warehouse tracking systems. The ROI here is built on the reduction of insurance-impacting forklift-related workplace injuries through real-time asset tracking.

Furthermore, tracked equipment and assets provide for data-validated utilization information such as operating hours of forklifts, zones requiring them the most, etc. providing an important decision-making tool for retail operations management.

Security:

A key application of warehouse tracking systems is the tracking of security staff inside premises to ensure rounds are done as required (right time/right location). Certain types of tags have duress call functionality which can be integrated with public announcement systems. This retail technology solution enables an inexpensive $20 tag with a push button to become a cost-effective dispatching solution for store operations management.

Visitor Administration:

Warehouses and front shops usually support vendor accessibility for re-stocking purposes within retail inventory management processes. Penguin real-time asset tracking can provide ability to assign tags to visitors at check-in points, track them throughout the facility using warehouse management systems, issue alerts if needed (e.g. outside permitted paths/zones), and check-out once the trip is completed. Penguin makes such data available live on a map and captures historical records for incident verification through asset management software.

In this blog, we presented a brief list of applications of Penguin retail asset tracking and warehouse management systems technology in retail operations management. To learn more about how Penguin real-time asset tracking can be leveraged to serve your retail technology operation’s needs, please contact us at [email protected] or visit www.penguinin.com.