PATIENT WAYFINDING ( Dulani ) – THE NATIONAL GUARD’S HEALTH AFFAIRS (NGHA) IN SAUDI ARABIA.

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PATIENT WAYFINDING ( Dulani ) – THE NATIONAL GUARD’S HEALTH AFFAIRS (NGHA) IN SAUDI ARABIA.

Published by in News
January 30, 2024

Penguin Location Services has officially launched Dulani دلّني — a patient wayfinding feature now live inside the MNGHA Care App of the National Guard Health Affairs (NGHA) in Saudi Arabia. The feature gives patients turn-by-turn indoor navigation directly within the healthcare app they already use, covering the NGHA Riyadh Campus and King Abdulaziz Medical City.

With more than 400,000 active users on the MNGHA Care App across iOS and Android, the Dulani launch represents one of the largest indoor navigation deployments in the MENA healthcare sector.

400K+
Active MNGHA Care App Users
2
Major Riyadh Campuses Live
Vision 2030
Aligned Healthcare Modernization
“This comes as a sign of our commitment to the region and the Vision 2030.”

— Ra’ed Nayfeh, Regional Business Development Director, Penguin Location Services

What Dulani Delivers for Patients

Large medical campuses present a consistent navigation challenge — patients arriving at unfamiliar buildings, searching for departments across multiple floors, and arriving late or missing appointments because they could not find their way. Dulani solves this by embedding indoor navigation directly into the MNGHA Care App, giving patients real-time location awareness and step-by-step guidance from the moment they arrive on campus.

The result is measurable: patients locate their clinics independently, arrive on time, and experience less stress throughout their visit. Staff spend less time giving directions. Appointment slot utilization improves. The operational and patient experience benefits compound across a facility serving hundreds of thousands of users.

Contributing to Saudi Arabia’s Vision 2030

The Dulani launch at NGHA is part of a broader digital transformation across Saudi Arabia’s healthcare sector — a priority embedded in Vision 2030’s healthcare modernization agenda. By deploying indoor navigation at scale within one of the Kingdom’s largest government healthcare networks, Penguin and NGHA are demonstrating what patient-centered digital infrastructure looks like in practice.

About the Partners

KAMC-RD — King Abdulaziz Medical City, Riyadh is one of Saudi Arabia’s most comprehensive and advanced medical cities, leading in patient care and clinical innovation.

Cloud Solutions — A trusted healthcare IT provider with over 15 years of experience supporting digital transformation across public and private sector organizations in Saudi Arabia.

Frequently Asked Questions About the Dulani Feature

What is Dulani and how does it work inside the MNGHA Care App?

Dulani دلّني is an indoor patient wayfinding feature built into the MNGHA Care App. It uses BLE-based indoor positioning to determine a patient’s real-time location inside NGHA campuses and provides turn-by-turn navigation to their destination — a department, clinic, or service point — without requiring a separate app download. Patients access it through the same app they use for appointments and health records.

Which NGHA campuses currently have Dulani active?

Dulani is currently live at the NGHA Riyadh Campus and King Abdulaziz Medical City (KAMC-RD). The feature is available to all MNGHA Care App users on iOS and Android visiting those facilities.

How does indoor navigation reduce missed appointments in hospitals?

Patients frequently arrive late or miss appointments in large medical facilities because they cannot navigate to the correct department in time. Indoor navigation eliminates this by providing exact, real-time directions from the hospital entrance to the specific clinic — including floor changes and building transitions. When patients can find their destination confidently and quickly, appointment punctuality improves and the facility’s slot utilization increases.

Can Penguin’s PenNav platform integrate into an existing hospital mobile app?

Yes — the Dulani deployment at NGHA is a direct example of this. PenNav is designed to integrate into a healthcare organization’s existing mobile platform rather than requiring patients to download a separate navigation app. This approach significantly improves adoption because patients use a tool they already have. Integration is available for both iOS and Android and can be scoped to specific campuses, buildings, or floors based on operational priorities.

Ready to Bring Indoor Navigation to Your Facility?

PenNav integrates into your existing mobile app and delivers real-time indoor navigation for patients, visitors, and staff — without a separate infrastructure build. Talk to our team about what a deployment would look like in your environment.


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